Refund policy

We have a 7-day return policy for damaged, defective, or incorrect items. If you've received something that isn't right, you have 7 days after receiving your order to contact us and request a return.

Personal care products As a personal care and beauty brand, SWEETBODZ products are non-returnable for hygiene reasons once opened. If you're unsure whether your item is eligible, please contact us before sending anything back.

How to start a return Contact us at info@sweetbodz.co.nz. Do not send items back without first requesting a return — they will not be accepted. If your return is approved, we'll send you instructions on where and how to send your package.

Returns should be sent to: 16 Index Place, Manurewa, Auckland.

Return shipping costs Return shipping is at the customer's expense, unless the item is faulty, damaged, or incorrect. In those cases, we'll cover the return shipping cost.

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.

Exchanges The fastest way to get what you want is to return the eligible item and, once accepted, make a separate purchase for the replacement.

Refunds Once we receive and inspect your return, we'll notify you of the outcome. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at info@sweetbodz.co.nz.