Refund policy

Change of mind returns
We accept returns of unopened, unused items within 7 days of delivery. As a personal care and beauty brand, opened products cannot be returned for change of mind for hygiene reasons. Return shipping for change of mind returns is at the customer's expense.

Faulty, damaged or incorrect items
Please inspect your order when it arrives and contact us as soon as possible if anything is faulty, damaged or incorrect. We will make it right with a replacement or refund, and we will cover the return shipping cost. This does not affect your rights under the Consumer Guarantees Act 1993.

How to start a return
Email us at info@sweetbodz.co.nz before sending anything back. Items sent without an approved return request cannot be accepted. Once approved, we will send you instructions on where and how to send your package.

Return address
16 Index Place, Manurewa, Auckland

Exchanges
The fastest way to get what you want is to return the eligible item and, once accepted, place a separate order for the replacement.

Refunds
Once we receive and inspect your return, we will let you know the outcome. Approved refunds are made to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@sweetbodz.co.nz.